Last revised: June 24, 2020
The Site and Services are not intended for use in the event of an emergency. If you believe you may have a medical emergency, call 911 or your local emergency medical system immediately.
As applicable information provided by you in connection with the Services shall also be governed by the 24H Medical Group Notice of Privacy Practices or the Notice of Privacy Practices of a Provider not affiliated with 24H Medical Group.
As an important note, RxDefine Is not a healthcare provider. Rather, RxDefine offers an online communication platform for Providers and their patients to connect via the Site through the use of synchronous and asynchronous telecommunications technologies. The Site facilitates communication between patients and Providers.
RxDefine does not provide medical advice or care. RxDefine contracts with 24H Medical Group, an independent, physician-owned medical group with a network of United States-based Providers who provide clinical telehealth services. RxDefine provides technical, administrative and business support services to 24H Medical Group and access to the Site to other Providers. RxDefine licenses the “24H MEDICAL GROUP” brand name to the independently owned and operated medical practices that use its platform and its administrative, business support, and other services. 24H Medical Group Providers are independently contracted or employed by the 24H Medical Group. Providers are not contracted or employed by RxDefine to provide services. The Providers, and not RxDefine, are responsible for the quality and appropriateness of the care they render to you. RxDefine and 24H Medical Group do not provide any legal advice or representations in any way regarding any legal issues associated with advice, information, goods, or services offered by a Provider, including but not limited to any compliance obligations or steps necessary to comply with any state or federal laws and regulations.
The Providers are independent of RxDefine and are merely using the Site as a way to communicate with you. Any information or advice received from a Provider comes from them alone, and not from RxDefine. Your interactions with Providers who are not your regular health care providers via the Site are not intended to take the place of your relationship with your regular health care practitioners or primary care physician. Neither RxDefine, nor any of its subsidiaries or affiliates or any third party who may promote the Site or Service or provide a link to the Service, shall be liable for any professional advice obtained from a Provider via the Site or Service, nor any information obtained on the Site. RxDefine does not recommend or endorse any specific Providers, tests, physicians, medications, products, or procedures. You acknowledge that your reliance on any Providers or information delivered by the Providers via the Site or Service is solely at your own risk and you assume full responsibility for all risks associated herewith.
RxDefine does not make any representations or warranties about the training or skill of any Providers who deliver services via the Site. You will be provided with available Providers based solely on the information you submit to the Site. You are ultimately responsible for choosing your particular Provider.
The content of the Site and the Services, including without limitation, text, copy, audio, video, photographs, illustrations, graphics, and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind by RxDefine. You should always seek the advice of your qualified health care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. All information provided by RxDefine, or in connection with any communications supported by RxDefine, is intended to be for general information purposes only, and is in no way intended to create a provider-patient relationship as defined by state or federal law. While RxDefine facilitates your selection of, and communications with, Providers, RxDefine does not provide medical services, and the doctor-patient relationship is between you and the Provider you select.
The medical services, treatment, and care you receive may vary depending on the Provider you interact with. Please contact your Provider directly for any questions regarding your care or medical treatment.
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY.
RxDefine’s Site and Services are not for medical emergencies or urgent situations. You should not disregard or delay to seek medical advice based on anything that appears or does not appear on the Site. If you believe you have an emergency, call 9-1-1 immediately
You should seek emergency help or follow up care when recommended by a Provider or when otherwise needed. You should continue to consult with your primary provider and other healthcare professionals as recommended. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition and before stopping, starting, or modifying any treatment or modification.
When using the Site, you will not be able to obtain a prescription unless you have completed a consultation with one of the Providers through the Site, the Provider has determined the prescription is appropriate for you and the Provider has written a prescription.
If a Provider determines a prescription is appropriate for you and writes a prescription, you may fill it through one of the Pharmacies while using the Site, or you may fill the prescription at any pharmacy of your choice as prompted during your use of the Service. Prescriptions fulfilled by the Pharmacies may not use child-resistant packaging or containers.
Neither RxDefine nor 24H Medical Group endorse any specific medication, pharmacy, or pharmacologic product. If a Provider prescribes a medication, he/she will limit supply based upon state regulations and will only prescribe a medication as determined in his/her own discretion and professional judgment. There is no guarantee a prescription will be written. Providers do not prescribe DEA controlled substances or scheduled medications, or certain other drugs which may be harmful because of their potential for abuse. Providers reserve the right to deny care for actual or potential misuse of the Services.
You agree that you will fill any prescriptions that you acquire from a Provider solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact a physician or pharmacist if you have any questions regarding the prescription. RxDefine and 24H Medical Group fully honor patient freedom of choice and, if you receive a prescription for a medication, you always have the option to instruct 24H Medical Group or another Provider to transmit that prescription to the pharmacy of your choice.
Neither RxDefine nor 24H Medical Group are insurers. The Services are not insurance products, and the amounts you pay to 24H Medical Group or any other Provider are not insurance premiums. If you desire any type of health or other insurance, you will need to purchase such insurance separately.
RxDefine and 24H Medical Group operate subject to state and federal regulations, and the Services may not be available in your state. You represent that you are not a person barred from enrolling for and/or receiving the Services under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Site and/or the Services is limited exclusively to users located in States within the United States where the Services are available. Neither the Site nor the Services are available to users located outside the United States. Accessing the Site or Services from jurisdictions where not permitted, or where we do not offer the Site or facilitate the offering of Services, is prohibited.
Your placement of a request from a Pharmacy to fill a Prescription does not necessarily ensure that the Pharmacy will accept your order. We may require additional information regarding your order if you have not provided all the information required by us to be completed. Once a properly completed order and authorization of your form of payment is received, we will send your prescription to the selected Pharmacy.
Typographical Errors and Incorrect Pricing
Prices, promotions and offers displayed on the Site for prescriptions are sometimes different than the prices, promotions and offers that are displayed in pharmacy locations. For example, sometimes prices on the Services may be higher than in-store pharmacy prices.
In the event a pharmaceutical or Service is listed at an incorrect price due to typographical error or error in pricing information received from a third party, we shall have the right to refuse or cancel any orders placed for the pharmaceutical and/or Service(s) listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit or debit card account in the amount of the charge.
To simplify the user experience on the Site, you are able to pay the Services and your pharmaceutical products ordered from a Pharmacy via the Site with RxDefine serving as payment processing agent on your behalf. We collect the amounts charged by the Pharmacy and Provider on your behalf and pass through to them the payment for their actual charges. If you request that the Provider submit a prescription to a local pharmacy or a mail order pharmacy other than a Pharmacy on whose behalf we collect payment, you simply pay for the prescription when you pick them up or pursuant to your arrangement with the online pharmacy. Before making a payment, you will see an itemized invoice listing the actual charges by Provider for the Services and the Pharmacy for the prescription.
Payment and Billing Information
By providing a credit card or other payment method that we accept, you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your Service and/or prescription order (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any payment method problems before we proceed with your transaction. If you want to change or update your payment method information, you can do so at any time by logging into your Customer Account; provided that such change will be effective only for future Services.
You acknowledge that the amount billed may vary due to promotional offers, preferences you select, or changes in applicable Taxes or other charges, and you authorize us (or our third party-payment processor) to charge your payment method for the corresponding amount.
You and RxDefine agree that the payment method you submit may be used automatically by RxDefine or its payment processors for any of your responsibilities for payment. If a credit card account is being used for a transaction, RxDefine may obtain pre-approval for an amount up to the amount of the payment.
In order to access the Site and the Services, you represent and warrant that you are older than 18 years old. You agree to fully, accurately, and truthfully create your RxDefine Account (“Account”), including but not limited to your name, mailing address, phone number, email address, and password, which become your RxDefine ID and credentials. The RxDefine ID and/or credentials are personal to you, and you are solely responsible for maintaining the confidentiality of your RxDefine ID and/or credentials, and for all activities that occur under such RxDefine ID and/or credentials. You agree to prohibit anyone else from using your RxDefine ID and/or credentials and agree to immediately notify RxDefine of any actual or suspected unauthorized use of your RxDefine ID and/or credentials or other security concerns of which you become aware. Your access to the Site may be revoked by RxDefine at any time with or without cause.
You may not use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers, or other measures we may use to prevent or restrict access to the Site. Violations of system or network security may result in civil or criminal liability. RxDefine will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.
When you use the Site or Services, or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing. RxDefine and Provider may contact you by telephone, mail, or email to verify your Account information. RxDefine and Provider may request further information from you and you agree to provide such further information to ensure that you have not fraudulently created your Account. If you do not provide this information in the manner requested within 14 days of the request, we reserve the right to suspend, discontinue, or deny your access to and use of the Site and the Services until you provide the information to us as requested.
By providing your mobile number, you are agreeing to be contacted by or on behalf of RxDefine at the mobile number you have provided, including calls and text messages, to receive informational, prescription or Service related (e.g., progress tracking, reminders, etc.) messages and communications relating to the Site and Services. Message and data rates may apply. We may confirm your opt out by text message. If you subscribe to multiple types of text messages from us, we may unsubscribe you from the service that most recently sent you a message or respond to your STOP message by texting you a request to identify services you wish to stop. Please note, that by withdrawing your consent, some Site features and certain Services may no longer be available to you. Keep in mind that if you stop receiving text messages from us you may not receive important and helpful information and reminders about your Services.
All pages within this Site and any material made available for download are the property of RxDefine, or its licensors or suppliers, as applicable. The Site is protected by United States and international copyright and trademark laws.
The Site and Services are only for users of the age of 18. If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from someone under the age of 18, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 18, please contact us at firstname.lastname@example.org or call us at (310)-953-4308.
RxDefine makes no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Site, Service descriptions and other content on the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions, and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform RxDefine so that it can be corrected. Information contained on the Site may be changed or updated without notice. Additionally, RxDefine shall have no responsibility or liability for information or content posted to the Site from any non-RxDefine affiliated third party.
RxDefine and 24H Medical Group each reserve complete and sole discretion with respect to the operation of the Site and the Services provided by 24H Medical Group, respectively. We may withdraw, suspend, or discontinue any functionality or feature of the Site or, at the request of 24H Medical Group, the Services among other things. We are not responsible for transmission errors, corruption, or compromise of information carried over local or interchange telecommunications carrier. We are not responsible for maintaining information arising from use of the Site or with respect to the Services. We reserve the right to maintain, delete, or destroy all communications or information posted or uploaded to the Site or the Services in accordance with our internal record retention and/or destruction policies.
RxDefine makes no representations whatsoever about any other website that you may access through this Site. When you access a non-RxDefine site, please understand that it is independent from RxDefine, and that RxDefine has no control over the content on that website. In addition, a link to a non-RxDefine website does not mean that RxDefine endorses or accepts any responsibility for the content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.
If you submit, upload, post, or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images, or other materials to us or our Site (“User Information”), you agree not to provide any User Information that (a) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (b) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (c) contains or transmits a virus or any other harmful component. You agree not to contact other Site users through unsolicited e-mail, telephone calls, mailings, or any other method of communication. You represent and warrant to RxDefine and 24H Medical Group that you have the legal right and authorization to provide all User Information to RxDefine and Provider for use as set forth herein and required by RxDefine and Provider.
You agree not to: (i) access the Site or use the Services in any unlawful way or for any unlawful purpose; (ii) post or transmit (1) a message under a false name, or (2) any data, materials, content, or information (including, without limitation, advice, and recommendations) (collectively “Information”) which is (A) libelous, defamatory, obscene, fraudulent, false, or contrary to the ownership or intellectual property rights of any other person, or (B) contains or promotes any virus, worm, Trojan horse, time bomb, malware, or other computer programing or code that is designed or intended to damage, destroy, intercept, download, interfere, manipulate, or otherwise interrupt or expropriate the Site or the Services, personal information, software, equipment, servers, or Information or facilitate or promote hacking or similar conduct; (iii) impersonate or misrepresent your identity or falsely state or misrepresent your affiliation with a person or entity; (iv) tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security, or proper function of the Site or the Services; (v) use robots or scripts with the Site; (vi) attempt to reverse engine, reverse assemble, reverse compile, decompile, disassemble, translate, or otherwise alter, defraud, or create false results from any executable code, information on, or received by this Site; (vii) to have any antivirus or antispyware software running that is set to override the internet browser’s cookies setting; (viii) incorrectly identify the sender of any message transmitted to RxDefine; (ix) alter the attribution or origin of electronic mail, messages, or posting; (x) harvest or collect personal health information about any other individual who uses the Site or the Services; and (xi) infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including but not limited to, such rights of third parties.
You agree to defend, indemnify, and hold harmless RxDefine, 24H Medical Group, and the Providers from and against all third party claims, damages, and expenses (including, but not limited to, reasonable attorneys’ fees) against or incurred by us arising out of any User Information you upload to or transmit through the Site or any breach of this Section 16.
We disclaim any responsibility or liability for copyrighted materials posted on our Site. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below.
RxDefine respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act ("DMCA"), we will respond promptly to notices of alleged infringement that are reported to RxDefine’s Designated Copyright Agent, identified below.
Notices of Alleged Infringement for Content Made Available on the Site
If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through our Site by sending us a notice ("Copyright Notice") complying with the following requirements.
1. Identify the copyrighted works that you claim have been infringed.
2. Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found.
3. Provide your mailing address, telephone number, and, if available, email address.
4. Include both of the following statements in the body of the Copyright Notice:
"I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)."
"I hereby state that the information in this Copyright Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed."
5. Provide your full legal name and your electronic or physical signature.
Deliver this Copyright Notice, with all items completed, to our Copyright Agent:
RxDefine Healthcare Tech., Inc.
Santa Monica, CA 90401
With the exception of your electronic medical record and User Information, RxDefine and 24H Medical Group, as applicable, retain all right, title, and interest in and to the Site, the Services and any information, products, documentation, software, or other materials on the Site, and any patent, copyright, trade secret, trademark, service mark, or other intellectual property, or proprietary right in any of the foregoing, except for information on the Site licensed by RxDefine or 24H Medical Group (in that case, the license provider retains all right, title, and interest therein). The information available through the Site and the Services is the property of RxDefine or 24H Medical Group, as applicable. You agree not to store, copy, modify, reproduce, retransmit, distribute, disseminate, rent, lease, loan, sell, publish, broadcast, display, or circulate such information to anyone. Use, reproduction, copying, or redistribution of RxDefine or 24H Medical Group trademarks, service marks, and logos are strictly prohibited without the prior written permission of RxDefine or 24H Medical Group, as applicable. The immediately foregoing sentence also applies to any third party trademarks, service marks, and logos posted on the Site. Nothing contained on the Site should be construed as granting, by implication, estoppel, waiver, or otherwise, any license or right to use any trademarks, service marks, or logos displayed on the Site without the written grant thereof by RxDefine, 24H Medical Group, or the third party owner of such trademarks, service marks, and/or logos. The Site may contain other proprietary notices and copyright information, the terms of which you agree to follow.
RxDefine may delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, obscene, or in violation of copyright, trademark, or other intellectual property or ownership right of any other person or entity.
By creating an Account, you also consent to receive electronic communications from RxDefine (e.g., via email, text message, or by posting notices to the Site). These communications may include operational notices about your account (e.g., information from your Providers, payment authorizations, password changes and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein.
RXDEFINE DOES NOT WARRANT THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT. RXDEFINE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE SITE.
YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND LINKED WEBSITES. RXDEFINE DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY.
WARRANTIES RELATING TO PRODUCTS OR SERVICES OFFERED, SOLD, AND DISTRIBUTED BY RXDEFINE ARE SUBJECT TO SEPARATE WARRANTY TERMS AND CONDITIONS, IF ANY, PROVIDED BY RXDEFINE OR THIRD PARTIES WITH OR IN CONNECTION WITH THE APPLICABLE PRODUCTS OR SERVICES. RXDEFINE DOES NOT GUARANTEE THAT THROUGH USE OF OUR SERVICES ANY PRESCRIPTIONS WILL BE WRITTEN FOR YOU. PROVIDERS DO NOT PRESCRIBE DEA CONTROLLED SUBSTANCES, SUCH AS THOSE CONTAINING OPIOIDS OR AMPHETAMINES USING THE SITE. YOU ACKNOWLEDGE AND UNDERSTAND THAT THE USE OR MISUSE OF THE PRODUCTS OBTAINED THROUGH OUR SITE MAY RESULT IN UNDESIRABLE OR UNEXPECTED CONSEQUENCES. RXDEFINE DOES NOT ACCEPT ANY LIABILITY FOR THE CONSEQUENCES ARISING FROM THE APPLICATION, USE, OR MISUSE OF ANY PRODUCTS OR SERVICES CONTAINED ON OR MADE AVAILABLE THROUGH THE SERVICE, INCLUDING ANY INJURY OR DAMAGE TO ANY PERSON OR PROPERTY AS A MATTER OF NEGLIGENCE, OR OTHERWISE, INCLUDING YOUR FAILURE TO COMPLY WITH ANY WARNING LABELS ATTACHED TO THE PRODUCTS.
EXCEPT AS PROVIDED BY APPLICABLE LAW, AND WITHOUT LIMITATION:
RXDEFINE AND ITS LICENSORS, AFFILIATES, AND OUR RESPECTIVE OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS AND REPRESENTATIVES, (COLLECTIVELY, “RXDEFINE PARTIES”) SHALL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF 24H MEDICAL GROUP OR THE PROVIDERS. THE RXDEFINE PARTIES AND ANY THIRD PARTIES MENTIONED ON THIS SITE OR THE SERVICES ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR LINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES. TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF RXDEFINE TO YOU WITH RESPECT TO YOUR USE OF THIS SITE IS $500 (FIVE HUNDRED DOLLARS). YOU HEREBY AGREE TO WAIVE, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL LAWS THAT LIMIT THE EFFICACY OF SUCH INDEMNIFICATIONS OR RELEASES.
To be a 24H Medical Group healthcare provider using the Site (for purposes of this Section 24, “Provider” or “you”) you must be a licensed physician, nurse practitioner, or healthcare professional contracted or employed by 24H Medical Group, and must agree to comply with all laws, medical board rules, and other rules and regulations applicable to you as a Provider or otherwise. Your relationship with the RxDefine users (including, but not limited to, your 24H Medical Group patients) is directly between you and the patient. The patient will never have a physician-patient relationship with RxDefine. RxDefine does not practice medicine and offers no medical services. As set forth more fully below, Provider is solely responsible for all agreements, consents, notices, and other interactions with patients and other consumers. Without limiting the generality of the foregoing, Provider and 24H Medical Group are solely responsible for all billings and collections from patients and other consumers, and RxDefine shall have no liability whatsoever to Provider with respect to any amounts owed by any patient or other consumer to Provider.
RxDefine does not provide any medical advice, legal advice, or representations in any way regarding any legal or medical issues associated with Provider, goods, or services offered by Provider, including but not limited to any compliance obligations or steps necessary to comply with any state or federal laws and regulations. Provider should seek legal counsel regarding any legal and compliance issues, and should not rely on any materials or content associated with the Services in determining Provider’s compliance obligations under law. Provider and RxDefine agree that RxDefine is not providing, to Customer or anyone else, medical advice or legal advice. THE RXDEFINE SITE IS NOT MEANT TO SUBSTITUTE OR MODIFY YOUR PROFESSIONAL JUDGMENT IN ANY WAY.
Provider will use the Site only in accordance with applicable standards of good medical practice. While software products such as the Site can facilitate and improve the quality of service that Provider can offer patients, many factors, including but not limited to the provider/patient relationship can affect a patient outcome, and with intricate and interdependent technologies and complex decision-making it is often difficult or impossible to accurately determine what the factors were and in what proportion they affected an outcome. Provider shall be solely responsible for its use of the Site, and the provision of the Services to Provider’s patients. In this regard, Provider releases RxDefine and waives any and all potential claims against RxDefine as a result of Provider’s use of the Site, and the provision of Services to Provider’s patients.
As a result of the complexities and uncertainties inherent in the patient care process, Provider agrees to defend, indemnify and hold RxDefine harmless from any claim by or on behalf of any patient of Provider, or by or on behalf of any other third party or person claiming damage by virtue of a familial or financial relationship with such a patient, which is brought against RxDefine, regardless of the cause if such claim arises for any reason whatsoever, out of Provider’s use or operation of the Site. To the extent applicable, Provider will obtain RxDefine’s prior written consent to any settlement or judgment in which Provider agrees to any finding of fault of RxDefine or defect in the Site. RxDefine will promptly notify Provider in writing of any claim subject to this indemnification, promptly provide Provider with the information reasonably required for the defense of the same, and grant to Provider exclusive control over its defense and settlement.
If you submit, upload, transmit, or post any consents, notices, advice, recommendations, comments, files, videos, images, or other materials to us or our Site (“Provider Content”) or provide any Provider Content to patients or other consumers, you agree not to provide any Provider Content that (a) is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (b) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (c) contains or transmits a virus or any other harmful component. Provider is solely responsible for obtaining all necessary agreements and consents from, and providing all required notices to, patients and other consumers. You agree not to contact other users through unsolicited e-mail, telephone calls, mailings, or any other method of communication. You represent and warrant to RxDefine that you have the legal right and authorization to upload all Provider Content at the Site. RxDefine shall have a royalty-free, irrevocable, transferable right and license to use the Provider Content however RxDefine desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such Provider Content and/or incorporate such Provider Content into any form, medium, or technology throughout the world. RxDefine is and shall be under no obligation: (i) to maintain any Provider Content in confidence; (ii) to pay to you any compensation for any Provider Content; or (iii) to respond to any Provider Content.
RxDefine does not regularly review Provider Content, but does reserve the right (but not the obligation) to monitor and edit or remove any Provider Content submitted to the Site. You grant RxDefine the right to use the name that you submit in connection with any Provider Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Provider Content. You are and shall remain solely responsible for the content of any Provider Content you post to the Site or provide to patients or other consumers. RxDefine and its affiliates take no responsibility and assume no liability for any Provider Content submitted by you or any third party.
To the fullest extent permitted by applicable law, you release RxDefine and the RxDefine Parties from responsibility, liability, claims, demands, and/or damages (actual and consequential) of every kind and nature, known and unknown (including, but not limited to, claims of negligence), arising out of or related to disputes between users and the acts or omissions of third parties. If you are a California resident, you hereby waive any rights you may have under California Civil Code § 1542 as well as any other statute or common law principles that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.
Please read the following Section carefully because it requires you to arbitrate certain disputes and claims with RxDefine and limits the manner in which you can seek relief from us.
We will try to work in good faith to resolve any issue you have with Site, including without limitation, prescriptions filled using the Site, if you bring that issue to the attention of our customer service department. However, we realize that there may be rare cases where we may not be able to resolve an issue to a customer's satisfaction.
If you desire to assert a claim against the RxDefine Parties, and you therefore elect to seek arbitration, you must first send to the RxDefine Parties, by certified mail, a written notice of your claim ("Notice"). The Notice to the RxDefine Parties should be addressed to: RxDefine Healthcare Tech., Inc., 520 Broadway, Suite 200, Santa Monica CA 90401 ("Notice Address"). If the RxDefine Parties desire to assert a claim against you and therefore elects to seek arbitration, it will send, by certified mail, a written Notice to the most recent address we have on file or otherwise in our records for you. A Notice, whether sent by you or by RxDefine, must (a) describe the nature and basis of the claim or dispute, and (b) set forth the specific relief sought ("Demand"). If the RxDefine Parties and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or the RxDefine Parties may commence an arbitration proceeding or file a claim in small claims court. During the arbitration, the amount of any settlement offer made by RxDefine or you shall not be disclosed to the arbitrator. You may download or copy a form Notice and a form to initiate arbitration from the American Arbitration Association at www.adr.org. If you are required to pay a filing fee, after the RxDefine Parties receives notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your claim is for more than US $10,000.
Except for Disputes in which either party seeks to bring an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, including, without limitation, copyrights, trademarks, trade names, logos, trade secrets or patents, you and RxDefine agree that any Dispute must be commenced or filed by you or RxDefine within one (1) year of the date the Dispute arose, otherwise the underlying claim is permanently barred (which means that you and RxDefine will no longer have the right to assert such claim regarding the Dispute).
YOU AND THE RXDEFINE PARTIES AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and the RxDefine Parties agree otherwise, the arbitrator may not consolidate more than one person's Disputes with your Disputes, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.
All questions and requests relating to Site support must be directed to RxDefine. To submit a support request, please email us at email@example.com or call us at (310)-953-4308. RxDefine will use commercially reasonable efforts to respond to questions and provide support during 9:00 a.m. PT through 5:00 p.m. PT. Please note that we may change or remove functionality and other features of the Site at any time, without notice.
Copyright/Trademark Information. Copyright ©2019 RxDefine Healthcare Tech., Inc. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.
How to Contact Us:
RxDefine Healthcare Tech., Inc.
Santa Monica, CA 90401